ECO manufacturing Ltd T/A - Cool Silks are completely dedicated to your total satisfaction. If you have any suggestions or comments to make about the store or products we would be very pleased to hear from you. You can email your suggestions by using the "Send Mail" button.
ECO manufacturing Ltd T/A - Cool Silks
St Mary's Road
Phone: 0044 01487 710800
Fax: 0044 01487 710900
|Making A Purchase|
Making a purchase could not be easier. Just browse the store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payment. If you are shopping from outside the UK place your order and your credit card company will convert the currency for you.
We accept Visa, MasterCard, Maestro, Delta, Solo and JCB cards. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, letter post or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will declare acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling|
Carriage of your goods within the UK will be by Royal Mail 2ndt class post, and a certificate of posting will be issued to you as proof of posting upon request.
Items sent outside of the UK will carry an extra shipping charge, please look at the international shipping section or contact the sales office for a quotation.
|Delivery Schedule We aim to dispatch all orders within 2 working days from receipt of a paid completed order, however please allow up to 7 working days for delivery. Items sent outside of the UK may take longer to received, please contact the sales office for a quoted delivery time.|
ECO Manufacturing Ltd t/a Coolsilks regard 'on time' delivery as an integral part of its service, although our transport department is subject to the same road works, weather and traffic delays as every other road user, our ISO 9001:2000 audit, (for deliveries quoted and achieved) in 2008showed that 98.6% were made on time.
|Credit Card Security|
When an order is placed via our website the payment details are protected using industry standard 256-bit SSL encryption. Information is only decrypted once it reaches our computer. No information is held in clear text on our web site.
We offer a no quibble 7 day money back guarantee on all of our products.
If you are unhappy with your purchase for any reason we will refund or exchange those items upon return of the goods. The returned items must be unused and in their original packaging.
Please note that postage will not be refunded and postage for replacement orders must be included in the return.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0044 01487 710800 (International +44 0044 01487 710800) or fax us on 0044 01487 710900 or write to us at ECO Buildings St Mary's Road Ramsey Cambridgeshire PE26 2SJ United Kingdom
ECO manufacturing Ltd T/A - Cool Silks absolutely do not disclose buyers' information to third parties other than to confirm payment with our Payment Service Provider or for delivery by the Royal Mail . These third parties will not disclose any of the details to any other third party.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy We are happy to refund or exchange goods provided they are returned within 7 days of your receiving the item(s).|
Please ensure that the returned items are sent by the Royal Mail "Recorded delivery service". Any returned goods that are lost in transit are the responsiblity of you and your chosen carrier.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm